If you have registered for a Blended Learning course you will be submitted to the online component of the course the next business day after registering and will receive an email from the Red Cross. Further information on accessing your online component once you have received an email invite from the Canadian Red Cross is available in your confirmation email including a video tutorial.

The only exception is if you have booked a course that is more than 6 weeks away. Then you will receive the email 6 weeks prior to your in-class date. This is because the online component is valid for 6 weeks so it cannot be completed more than 6 weeks before the in-class session.

Courses are non-refundable unless cancelled by Heart to Heart. You can find full information on refunds and transfers on the refund policy page. You are advised to read this during registration and check to agree to the terms before submitting your registration.  Any requests for refunds or transfers should be submitting in writing to register@heart2heartcpr.com. Please be aware our office opening hours are Monday to Friday from 9 AM until 5 PM excluding public holidays, we appreciate your patience.

You can find our full policy here: https://www.heart2heartcpr.com/refund-policy/

If your refund request has been approved it can take 5-15 business days for the refund to be processed. We always aim to process any approved refunds as quickly as possible and appreciate your patience. Once processed if you paid with a Credit or Debit card it may take a few days to reflect on your bank balance depending on your financial institution. If you paid by PayPal, it will be refunded back onto your PayPal account.

You will receive your permanent certification no more than 5 business days following the course. You can request a temporary certificate from your instructor at the course if required, the temporary certificate is valid for 30 days. If you did not receive one and require one, please email register@heart2heartcpr.com or call us directly, our team will be happy to help. Please be aware our office opening hours are Monday to Friday from 9 AM until 5 PM excluding public holidays, we appreciate your patience.

All participants and our instructors must wear a mask throughout the course and maintain proper social distancing. As participants and the instructor must remain 6 feet apart at all times the number of participants allowed in a training session varies depending on the classroom size. Numbers vary from 6-9 depending on the location. Participants are encouraged to wash hands regularly throughout the course and hand sanitizer is available. We follow strict protocols for equipment sanitization. Participants will now participate in any partner work during the course to maintain distancing.

Due to the current pandemic the online component for a Blended Learning course is now valid for 90 days. If expired, you would need to complete the online component again. After December 31^st, 2021, the online component will return to only being valid for 6 weeks.

If you are taking a First Aid and CPR course for work placement or as an educational course requirement it is always best to check with your Employer or School before registering for a course as they may have their own requirements. You can find more information on which course is most suitable for you here: https://www.heart2heartcpr.com/what-course-should-i-take/

Please feel free to contact our office directly for more information. Please be sure of the course you require before submitting any registrations.

In order to re-certify you must meet the prerequisites for the course. Please find the requirements for each course type below. These only apply to Ontario and Alberta, there is no recertification course for Standard First Aid and CPR/AED in Newfoundland and Labrador.

Standard First Aid and CPR/AED Level C:

In order to recertify your Standard First Aid, a few things must be true. Your previous certification:

• must still be valid (less than three years old – It does not matter if the card says only 1 or 2 years)
• must be an original certification, not a recertification (Standard First Aid can only be recertified once)
• must be from a licensed Red Cross trainer

Emergency First Aid and CPR/AED Level C:

Emergency First Aid does not have a re-certification course, in order to maintain your certification, you must take the one day Emergency First Aid and CPR/AED Level C course again.

CPR/AED Level C:

To recertify your CPR/AED, you need to show a previous certification on the day of the course that:

• must still be valid (less than three years old – It does not matter if the card says it expires after 1 or 2 years)
• must be either Level C or Level HCP
• may be either an original certification or a recertification (CPR/AED can be recertified indefinitely)
• may be from any recognized Canadian training organization

Standard First Aid with BLS:

In order to recertify your Standard First Aid a few things must be true. Your previous certification:

• must still be valid (i.e not expired)
• must be an original certification, not a recertification (Standard First Aid can only be recertified once)
• must be Standard First Aid and CPR/AED level HCP or Standard First Aid with BLS
• must be from a licensed Red Cross trainer

BLS:

•  You Must Hold a current BLS or CPR/AED level HCP Certification
•  The certificate must not be expired
•  The certificate must have been issued by a Canadian Training Organization

Yes - First Aid participant-level certificate holders in Ontario with certifications that expire between March 1, 2020, and December 31, 2021, may attend a recertification course until December 31, 2021.

You are not required to bring anything with you to the course. We would advise you bring a pen and paper or notepad if you wish to make notes. You will have access to an e-book version of the manual, but hard copies are no longer distributed. Some of our venues require shoes to be removed at the door so you may wish to bring socks to the course if you are uncomfortable bare foot.

Yes, we are an essential service and can continue to operate during lockdown. Some of our hotel venues may have to close during this time but you will be contacted if your course is affected by email, and you will also receive a curtesy call to follow up. If you do not receive a cancellation notice then your course is still running.

In 2018 The Canadian Red Cross stopped offering the one-hour HCP add on to CPR/AED Level C courses. We now offer the Professional Responder Course Basic Life Support (BLS). BLS is designed to build participant confidence in performing cardiopulmonary resuscitation (CPR) skills and provide the important steps to perform a rapid assessment, perform Basic Life Support (BLS) skills, and perform rapid defibrillation.

BLS is for:

In-facility care providers, including nursing staff, care aides, medical and dental professionals.

Pre-hospital care providers, which may include professionals in a fire service, rescue team, sports-medicine, lifeguards and ski patrol.

If you completed your course October 2017 or later your certificate is an online certificate, you would have received an email from the Canadian Red Cross inviting you to create an account after your course. To access your certificate log into your account at myredcross.ca , once logged in go to ‘My Profile’ and then ‘My Certificates’.

If you completed your course before October 2017 or did not create your account and are having trouble accessing it. Please contact our office by email at register@heart2heartcpr.com please include your full name, the course you took and the date of your training. As long as your certificate is not expired, we can issue a replacement. If replacing a paper certificate there will be a $20 charge.

Yes, as a Canadian Red Cross training provider our courses are recognized by WSIB.

There is not currently any fully online course recognized by any governing body. In Ontario and Alberta, we do offer Blended Learning courses which are completed part online in your own time and part in class, halving the amount of time spent in the classroom as all theory work is completed prior to the in-class training session. If you are interested in Online learning this may be the better option for you.

If your group would like to attend a public course together, please contact our office by email (register@heart2heartcpr.com) or by phone, with the number of spaces you wish to book. We can check the availability and make sure there is space for you to book. You will all need to pay to secure your space at the time of registration. Due to small class sizes, we cannot hold spaces in courses.

If you would like to book a private course for your group we can attend your location. To enquire about booking a private training session please email groupbooking@heart2heartcpr.com or you can find an enquiry form here: https://www.heart2heartcpr.com/group-bookings/

The minimum charge for a private course is 8 participants. We can provide a course for less than 8 participants, but you will be charged for the minimum group size. If you have a small group you may wish to consider one of our public courses.

In order to attend your in-class training for a blended course you must have already completed the online component. If you have trouble accessing the online component you must contact prior to the course. We would recommend at least 5 days prior so we can resolve any issues you may be experiencing, and you have time to complete the online learning. This can be up to 8 hours of work depending on your course type. We also call you prior to the course to find out if you have been able to access your course, if you do not report any issues before the course, you will not be able to transfer your booking. Please make sure to start the online component leaving yourself enough time to complete it before your in-class session and contact us as early as possible if you experience any difficulties accessing the online component. You can call our office directly or email register@heart2heartcpr.com. Please be aware our office hours are Monday to Friday from 9 AM until 5 PM excluding public holidays.

You may book a course through our website, or if you would prefer you can call our office during office hours (Monday – Friday 9 AM until 5 PM excluding public holidays). We do not currently have any staff working from our head office location. Our other venues are not office spaces and no Heart-to-Heart Staff will be on site apart from instructors on the date of your training, they cannot help with any bookings.

Prepayment is required at the time of registration to secure your space in the course. Instructors will not have the ability to take card payments on the day of the course. You can contact our office and we can provide details where you can E-Transfer if you cannot pay by Credit Card, Debit Card or PayPal at the time of registration. If none of the options work for you, please call our office to book over the phone and we will see what we can do to help.

The Length of time it takes to complete the Online component of the Blended Learning course varies depending on the course type.

Standard First Aid and CPR/AED Level C – Average Time 7-8 Hours

Emergency First Aid and CPR/AED Level C – Average Time 3-4 Hours

CPR/AED Level C – Average Time 2.5-3.5 Hours

The online component could take more or less time, please allow yourself enough time to complete the online component. It must be completed before the in-class training.

You are not required to complete it in one sitting. You can pick up where you left off when you log back into your My Red Cross account and complete it in sections that suit you, before the in-class session.