All courses are non-refundable unless cancelled by Heart to Heart.
However, if you wish to reschedule your booking this can be done with 72 hours’ notice for non-blended First Aid and CPR courses and 1 weeks notice for blended Learning First Aid and CPR and also Professional Responder courses, there will be a $10 administration fee charged. If notice is not given within the time period outlined above the course is non-transferable.
If you register for a Blended Learning, Re-certification or Instructor course you must ensure you meet all of the requirements of the course booked. If you are refused entry to a course due to not meeting the requirements of the course you will forfeit your payment for that course.
A grace period will be provided if you wish to cancel your booking on the same day as booked. After this period all of our refund and transfer policy will apply in full.
During this time of COVID-19 if any of the following applies you can reschedule your training free of charge. Terms and conditions apply.
You have the following symptoms: Fever, Dry cough, Body aches, Headache, Sore throat, Runny nose, Tiredness, Shortness of breath,
You have you travelled outside of the Province or, Canada in the last 14 days
You have anyone in your household who has been quarantined (self or directed) or identified as a COVID-19 confirmed or suspected case
Or to your knowledge, you have been exposed to anyone who has been quarantined (self or directed) or identified as a COVID-19 confirmed or suspected case
If this applies to you and you provide advance notice you can transfer free of charge. You must not rebook until you are no longer in quarantine, or have been symptom-free for 14 days, if you have travelled outside of the country you must wait 14 days after your return date. If notice is not provided before the start of the course then you will no longer be able to transfer free of charge. Notice after the course has started will not be accepted.
All refund and transfer requests must be submitted in writing.
Instructor Development Courses – If you are enrolled in one of our Instructor Development courses, due to the very small class sizes no refund or transfer is possible for this program unless the course is cancelled or postponed by Heart2Heart. This supersedes the refund policy as listed above for our regular courses. Instructor Development Courses are also non-transferrable. If there is an issue with a course date booked please contact our office as soon as possible,
Vancouver Location – Registrations at our Vancouver location are 100% non-refundable. This supersedes the refund policy as listed above
Kingston Location – If you cancel a registration 4 or more business days before the original course start date you will receive a full refund. Registrations cancelled less than 4 business days, will receive a 75% refund. NO-SHOWS or cancellation less than 24 hrs before the original course start date will not receive a refund.
All Blended learning courses are non-refundable.
Transfers- If you wish to transfer your course you must request this more than 24 hours before the course start date.
This supersedes the refund policy as listed above
Hamilton Location – 48 hours advanced notice is required to cancel a course registration. Cancellations are subject to a $20 administration fee. No refund will be provided for cancellations received less than 48 hours prior to the start of the course. 48 hours advanced notice is required to transfer to another course date without charge. By transferring to another date, you forfeit your right to cancel your course. This supersedes the refund policy as listed above